APICS St Louis

Presents

 "Working in a Multicultural Environment"

Ed Vallorani – Avanti Improvement Solutions, LLC

Business today is global. Whether we are dealing with suppliers or customers from different cultural backgrounds, or we have co-workers from different cultural backgrounds, we need to be aware of those differences to work effectively with all people.

Cultural Dimensions

This program is designed to highlight some of the differences between cultures. It will look at the major cultural dimensions, and how different cultures fit along these dimensions.

After this presentation you should have a very basic understanding of why people may react differently to same request, or why people with different backgrounds my react differently to your management style. The important point is that if you understand some of the basic biases of different cultures, you will be more effective, and your team will perform better.

Ed Vallorani, MIB, CSCP, CMQ/OE, CSSGB

Ed works with organizations to reduce operating costs while improving customer satisfaction. He has worked with diverse industries, focusing his clients’ business processes on serving the customer. As service improves, costs decreases – a win-win for all.

Ed has worked extensively throughout the global supply chain, from auditing suppliers on four continents to working with customer service organizations. He has made internal and external improvements that saved millions.

Ed holds a Master of International Business degree from St. Louis University and a B.A. in Economics from Villanova University. He teaches, European Business Strategy, a master-level course, at St. Louis University.

Ed is a senior member of the American Society for Quality (ASQ) and has been named a Certified Manager of Quality/Organizational Excellence (CMQ/OE) and a Certified Six Sigma Green Belt (CSSGB) by ASQ. He also holds a Certified Supply Chain Professional (CSCP) designation from APICS.